APSS First in the World to Integrate APCO Intellicomm

Ken Stewart

APCO Launches IntelliComm at an Ohio 9-1-1 Center

Ground-breaking Emergency Guidecard Software Now Live in Union Township, Ohio

APCO IntellicommLas Vegas, NV – The Association of Public-Safety Communications Officials (APCO) International announced today that the Union Township Police Department (OH) has launched the first live installation of APCO IntelliComm, a new configurable system designed to streamline the way emergency communications centers gather and process data in real-time from 9-1-1 calls while improving the guidance about the incident they provide to both the responder and the citizen in distress. The announcement was made this morning by APCO Executive Director and CEO Derek K. Poarch at the association’s Annual Conference and Expo in Las Vegas, NV.

“The successful launch of APCO IntelliCommTM ushers in a new era for our profession,” Poarch said. “APCO is excited to bring IntelliComm’s 21st century capabilities to emergency communication centers across the country.”

APCO IntelliComm provides an efficient method for emergency communications professionals to obtain relevant information from 9-1-1 callers while providing those same callers with instructional guidance to assist with their emergency of a medical, police or fire nature as help is on the way. Meanwhile, responders have prompt access to critical data for improving their situational awareness and response decisions about the same call.

The most vital element in any emergency dispatch situation is the quick and accurate exchange of relevant information, which can mean the difference between life and death.

APCO IntelliComm, supported by IBM Watson Analytics, is a major advancement over other guidecard software in terms of data security, system adaptability, and equipping agencies with cognitive tools such as smart data discovery, predictive analytics and trend analysis that allow the professionals in emergency communications centers (ECCs) to access and interact with 9-1-1 call data in ways never before possible. APCO IntelliComm also includes enhanced features for optimizing quality assurance efforts in call taking and dispatching.

“The Union Township Police Department is proud to be first in the nation to implement APCO IntelliComm,” said Chief Scott Gaviglia. “The program, which is fully integrated with our computer-aided dispatch (CAD) system, will provide Union Township with more advanced capabilities to better serve our police and fire agencies, as well as Union Township residents and all citizens in our care. APCO IntelliComm assists our agency in supporting our mission of pride, progress and professionalism.”

“Congratulations to Union Township for being the first agency to implement APCO IntelliComm,” added Poarch. “And thank you to Alert Public Safety Solutions for becoming our first CAD partner to launch the software in a live environment.”

“IBM is very honored to have had the pleasure of working side by side with the professional experts of APCO and its member agencies as APCO’s technology partner in the historic launch of this new guidecard system,” said Bill Josko, IBM’s Global Executive for Intelligent Video Analytics, who led the engagement for IBM from inception. “Advanced technologies such as the IBM Cloud and Augmented Intelligence (AI) and the cogent expertise of public safety practitioners, have converged to create a force multiplier in how APCO IntelliComm will be able to help save more lives. This is just the first phase of a very exciting journey with APCO, as we apply the latest in technologies and analytics in order to amplify the incredible job our ECC’s and first responders do around the clock for the citizens they serve,” added Josko.

APCO IntelliComm is being showcased in the APCO Pavilion (booth 1031) in the Sands Expo Center today from 10:00 a.m. to 4:00 p.m. PDT and tomorrow from 10:00 a.m. to 3:00 p.m. PDT. After the conference, demonstrations can be scheduled by contacting APCO (386-322-2500 or intellicomm@apcointl.org). For more information, visit the APCO IntelliComm website (www.apcointellicomm.org).

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APCO International® (www.apcointl.org)

APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.

Alert Public Safety Solutions (www.alertpss.com)
APSS is a provider of innovative public safety software solutions. APSS’ products constitute a complete software solutions package that improves operational efficiency and increases an agency’s ability to direct first responders and protect and serve citizens.

The APCO IntelliComm service mark and the accompanying design mark are the trademarks of APCO International, Inc. IBM and Watson are registered trademarks of IBM, Inc in the United States and other countries and are used under license. IBM responsibility is limited to IBM products and services and is governed solely by the agreements under which such products and services are provided.