Municipality of Monroeville, PA launches ASAP

Ken Stewart

ASAP Get Connected

COLUMBUS, OHIO (December 20, 2017) – Alert Public Safety Solutions (APSS), in conjunction with The Alarm Monitoring Association are proud to announce that the Municipality of Monroeville is the first municipality in the Pittsburgh area to implement Automated Secure Alarm Protocol (ASAP), a technology designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers.

Electronic data transmission results in the following benefits for residents and first responders:

  • Less phone calls to emergency response centers.  Alarm center data is passed to public safety dispatch/911 operators electronically within seconds and then provided to first responders upon dispatch to the location.
  • Data doesn’t have to be input manually or communicated verbally, resulting in reduced hold times, less chance of human error and faster responses.
  • More prompt action during natural disasters. It’s common for public safety dispatch/911 centers to be overwhelmed with calls during these types of emergencies.

“Every second counts in emergencies,” said Monroeville Chief of Police Doug Cole. “With ASAP, we’ll be able to reduce call-processing times to provide quicker and more accurate emergency response to Monroeville citizens.”

Monroeville receives 2,500 calls at its dispatch center monthly. Historically, its average alarm response time has been between two to four minutes. With ASAP delivering alarm notification information directly from central stations to public safety answering points (PSAPs) and public safety dispatch centers via computer rather than by phone, the municipality expects alarm response times to drop to a minute and half or less. These benefits will extend across Monroeville police, fire and emergency medical services, and Pitcairn police and emergency medical services.

More than 260 Vector Security customers in the Monroeville area will benefit from improved emergency response times via ASAP. Vector Security customers will be the first to go online following the December 19 launch. APSS and Vector Security also assisted Monroeville by helping to perform extensive testing prior to the system going live.  The commercial partnership of APSS, The Alarm Monitoring Association, and Vector Security exemplifies the commitment of the technologic partners to provide todays first responders with the tools needed to protect and serve the Municipality of Monroeville.

Monroeville joins Bucks County as one of only two municipalities in the state of Pennsylvania to employ ASAP. APSS was the first CAD vendor to implement this functionality in Ohio in conjunction with DELCOMM in Delaware County.


APSS is a diversified provider of public safety software products with complete software solution packages that improves operational efficiency and increases an agency’s ability to direct first responders and protect and serve citizens.

APSS offers public safety software solutions that include Computer Aided Dispatch (CAD), Integrated Mapping, Mobile Dispatch, Records Management for Law, Fire and EMS, Jail, and Information Sharing.  APSS software has been successfully installed and implemented 94 new software systems across the globe, processing over 31 million calls for service in 2016.  The company’s website ( contains more information.